July 26th, 2008 Adam || Tags: anthropology, community, policy, social media
On suggestion from a friend, I decided to take some time to reflect on my own values and beliefs as they pertain to social media use. In response to a Bill of Rights for Users of the Social Web, created in 2007 by some of the most forefront tech evangelists, and the need for a social contract in this new terrain, she decided to draft up her own policy that others could steal, modify, and post according to their own personal social media policies.
This comes at just the right time as I’ve been thinking a lot recently about the mores and values of online communities and, by extension, adhocracies. How they are established, enforced, negotiated, broken, and recreated. Lately, in my little corner of the Twitterverse, there seems to be an upwelling of frustrations directed at various forms of user behavior. The malcontent ranged from those fed up with the excessive posting of banal life details to those upset at the lack of humility possessed by some users complaining about sudden losses in their number of followers.
Observing all of this unfold, I began to analyze my own behavior. Had I posted too many commonplace and, frankly, boring updates? Was I not contributing enough value to the community? Was I too concerned about broadcasting my message rather than communicating it? Did I pay enough attention to the updates of others and take time to reply to them?
As an anthropology student, I’ve come to understand that one of the best ways to figure out the “rules” of a culture is to break them (which often happens unintentionally). So, whether or not I was actually breaking the implicit rules of the Twitter community, I have no idea. But apparently others were. And as users communicated their grievances, I was (we were) able to watch the formation of a loose social contract take place, as amorphous and blobby as it is.
So here I am creating my own Social Media Policy to declare my own mores and values with regard to social media and, indeed, adhocracies in general. If you are so inclined, feel free to take mine, change it, pass it on. Appreciation goes to Melanie McBride for creating it and sharing it with all of us.
MY SOCIAL MEDIA POLICY
[a work in progress]
1. Connecting: Why do you want to connect?
I value collaboration and cooperation. Having the ability to connect with so many people and learn from them is important to me and I would like to share whatever I know with others. To invoke Kevin Kelly, I truly believe “no one is as smart as everyone.” If we leverage the media together with a diverse yet common vision, I think we can do great things.
2. Follow, add, friending: Basic guidelines
I usually won’t turn down friend requests unless I discover or it’s apparent that your primary inspiration is for attention, popularity, advertising, spam, slander, or anything malicious. With regard to following (e.g. Twitter), I like to follow people who I feel add value to my experience online and to my life. If you are too prolific and your updates are dominating my feed, there’s a good chance I will stop following you. This is a little different for FriendFeed. On FriendFeed I tend to follow only people I am genuinely interested in. This is borne of necessity since FriendFeed aggregates so much online behavior that it’s difficult not to be prolific. As a result, I only follow a handful of people.
If I notice that you’ve begun following me, don’t be offended if I don’t reciprocate immediately. I like to follow people whose interests at least slightly correlate with mine. Same goes with adding/friend requesting. If you turn down my add/friend request, I don’t expect an explanation, but it never hurts. =)
3. Privacy and boundaries
I try not to share information that is too personal, however, I do talk about my personal life since it is part of my social media (esp. blogging) practice. I feel social media helps highlight the common humanity in all of us, and I appreciate it when others share their happiness, excitement, fears, and embarrassments, but I don’t expect it.
Talking maliciously about another person I won’t tolerate, from myself or from others. Your issues with other people should be handled between you and the person in question, not broadcast to your online community. Included in this is the sharing of intimate details about another person (and esp. identifying that person). Their privacy is and their boundaries are their own to determine, not yours.
4. Signal to noise
A nice balance of content is nice. I don’t mind hearing about your personal life (within limits), but if your primary purpose of posting is to complain or merely broadcast the details of your own life, I might stop following you.
5. Warnings and communication
As many online communities have loose or nonexistent social contracts, if you perceive me or anyone else acting in a way which you disapprove of, please notify and politely inform them of your own policy and what you think they should change about their behavior. I will do the same for you. Problems can’t be fixed if we don’t communicate. Sometimes we unwittingly break rules or rub people the wrong way - we need others to keep us in check from time to time. If you receive a complaint about your behavior, please consider adjusting it for the better of the community. Don’t take it personally. =) **Some insight from a friend has caused me to rethink this section of my policy**
5. Communication and awareness of fellow community members
As many online communities have loose or nonexistent social contracts, please try and be perceptive of your own behavior in relation to those in your community. Wherever possible, familiarize yourself with the social media policies of others. It’s inevitable that we will sometimes unwittingly offend others or break the “rules” - when in doubt, ask a friend about the “proper” behavior in your respective community. It is up to us to communicate with one another in order to establish a social contract that will help us appropriately navigate the terrain of our online communities (which means it will probably need to be relatively fluid, rather than fixed).
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